TR

Help and FAQ

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Account · Progress and devices · Installing as an app · Security · Your data and deleting your account · Payments · Technical problems

Account

Can I play without an account?

Yes, you can open most games as a guest. Guest progress stays only in the browser you use; it is lost if you clear your browser data or switch devices. If you create an account in the same browser, your progress so far moves to your account. Games with their own accounts (for example Pranko) need a Konfeti account.

How do I create an account?

On the home page, tap the account button at the top right. You can sign up with email or with your Google account. At sign-up you pick a player name (2 to 30 characters) and your age group, and accept the terms of use. With email, your password needs at least 8 characters and cannot be only digits; you get a verification code and a one-tap link by email.

I am under 13. Can I create an account?

Only with the permission of a parent or guardian. When you pick "under 13" as your age group, you are asked to confirm that permission. Details for parents are in the privacy policy.

What do the age labels mean?

Labels such as 7+ or 12+ on the game pages are Konfeti's own guidance, not an official age rating. We set them from what is in the game: violence and scary moments, humour, online text or voice chat and seeing other players' names. When we are unsure, we pick the higher age. The final call for your child is yours.

How do I change my player name?

Edit your profile on My account. The games take your name from your Konfeti account and show it to other players in online games, so do not use your real name or contact details.

What does "Remember me" do?

When it is ticked, you stay signed in on this device and each use extends it by 30 days. When it is not, you are signed out when the browser closes or after 12 hours without use. Untick it on a shared computer.

I forgot my password.

In the sign-in window choose "Forgot password" and enter your account's email address. We send you a 6-digit code that is valid for 15 minutes. With two-step verification on, the code from your authenticator app is needed too. You can also reset your password with the recovery code shown once at sign-up.

Progress and devices

Where is my progress saved?

When you play with your account, your progress is saved to the cloud: shortly after it changes, and right away when you leave the game. As a guest, it stays only in the browser you use.

How do I carry on where I left off on another device?

Sign in with the same account on the new device and open the game; your progress continues there.

What about my progress on the games' old addresses?

The first time you sign in on a device, the old progress on that device is brought to your account once, automatically. You can start it again on My account with "Bring old progress from this device". Saves your account does not have are added; where two saves clash, the one further ahead stays and a copy of the other is kept too.

How do I get from a game back to the home page?

Tap the Konfeti handle in the middle of the left edge of the screen; tap the button that opens once more to go to the home page.

How do I change the language?

Tap "TR" or "EN" at the top right. The language you pick is used in the games too.

Installing as an app

Can I install Konfeti as an app?

Yes, no app store needed. Tap "Install the app" at the bottom of the home page and follow the steps shown:

Can I install a game as its own app?

Yes, every game you own. Open "Apps" in the account window and tap "Install" next to the game.

Security

How do I turn on two-step verification?

In the Security section of My account, tap "Turn on two-step verification" and add the code shown to an authenticator app such as Google Authenticator. We give you 10 backup codes; keep them somewhere safe. While it is on, your password, Google sign-in or recovery code alone cannot open your account.

I lost my phone and cannot get a verification code.

When you sign in, enter one of your backup codes instead of the verification code; each backup code works once. If you cannot reach any of your codes, write from your account's email address to destek@konfeti.site.

I see a device I do not know on my account.

The Security section of My account lists your signed-in devices. Sign out of that device, or of all of them with "Sign out of all other devices", then change your password; changing it also signs out every other device.

I found a security issue.

Write to guvenlik@konfeti.site. Please report it without touching other players' accounts or data, and tell us how to reproduce it.

Your data and deleting your account

How do I download my data?

Tap "Download my data" on My account. Your account, saves, playtime, daily summary, the games you own, your orders, your sessions, your November offer seat, saves brought over from old devices and your own rows in the security and operations log download as one file.

How do I delete my account?

Choose "Delete account" on My account, type DELETE to confirm and enter your password, plus your code if two-step verification is on. For a Google account without a password you may be asked to sign in with Google again. Deleting cannot be undone.

What happens when I delete my account?

Your account, saves, the games you own and your November offer right are deleted right away. Data on the games' own servers (for example your Pranko account) is not deleted by itself; how to delete it and what stays for how long is in the privacy policy.

Payments

Do the games cost money?

Right now every game is free and nothing is sold on the site. Once sales open, full games will be a one-time payment with no subscription. At least the first level of every game stays free, and Pulse Race and Pulse City are always free.

What does an account opened during the launch period get?

Until sales open, every day you sign in, the games live that day are added to your account for good. The first 1,000 people who opened an account in November 2026 also get games added later. The rules are in the terms of use.

Are there ads?

No. The games on Konfeti have no ads.

How will I pay once sales open, and can I get a refund?

Payment will happen on iyzico's secure page; your card details never reach Konfeti. Prices will be shown with taxes included. If a game does not work because of a fault on our side and we cannot fix it, we refund you; details are in the terms of use.

Technical problems

A game does not open or keeps freezing.

Reload the page, update your browser and close other tabs. If it continues, try another browser. If that does not help, write the game, your device, your browser and what happened to destek@konfeti.site, with a screenshot if you have one.

My progress is missing.

Check that you are signed in with the right account (My account). If you played as a guest, the progress is only in that browser. For progress on the old addresses, use "Bring old progress from this device". If the problem continues, write to us.

Get in touch

Support: destek@konfeti.site · Security: guvenlik@konfeti.site. More on the Contact page.